PUT /resources/v1/ticket/{businessNumber}/create-ticket

Servers

https://api.birdeye.com/resources

Path parameters

Name	Type	Required	Description
`businessNumber`	Number	Yes	Business number of the location on which we want to create a ticket.

Request headers

Name	Type	Required	Description
`api_key`	String	No	e.g. abcdefgh (string, required) - Partner specific API key provided by Birdeye for data exchange.
`Accept`	String	No	e.g. application/json
`Content-Type`	String	Yes	The media type of the request body. Default value: "application/json"

Request body fields

Name	Type	Required	Description
`surveyResponseId`	Number	No	Id of the survey response for which we want to create a ticket. Applicable for survey ticket
`customer`	Object	No	Customer details for which ticket is created, Mandatory and applicable for untagged ticket
`customer.emailId`	String	No	Email id of the customer.
`customer.location`	Object	No	Location details of the customer.
`customer.location.state`	String	No	State of the customer’s location.
`customer.location.city`	String	No	City of the customer’s location.
`customer.lastName`	String	No	Last name of the customer.
`customer.phone`	Number	No	Phone number of the customer.
`customer.firstName`	String	No	First name of the customer.
`externalId`	Number	No	Public Review Id for which you want to create ticket, Mandatory and applicable for creating review ticket.
`description`	String	No	Description of the ticket. Applicable for untagged and survey ticket
`ticketType`	String	Yes	Type of ticket you want to create. Possible values: `review, untagged, SURVEY`
`assignedTo`	String	Yes	EmailId of the user to whom the ticket will be assigned.
`sourceType`	String	No	Source Type of the ticket. Applicable for untagged ticket Possible values: `Email, Phone, Chat, Internal, Social media`
`additionalParams[]`	Array	No	If you want to create tickets of survey for particular question and answer. Applicable for survey ticket
`surveyId`	Number	No	Id of the survey for which we want to create a ticket. Applicable for survey ticket

How to start integrating

Add HTTP Task to your workflow definition.
Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
Click Test request to test run your request to the API and see the API's response.