POST /api/v2/call/{id}/assign
Assigns an operator to a call queued in a contact center. Only contact center calls are eligible for this operation. Currently, this endpoint supports assigning one operator per request. Added on May 2025 for API v2.
Rate limit: 12 per minute.
Servers
- https://dialpad.com/
- https://sandbox.dialpad.com/
Path parameters
| Name | Type | Required | Description |
|---|---|---|---|
id |
Integer | Yes |
The call's id. |
Request headers
| Name | Type | Required | Description |
|---|---|---|---|
Content-Type |
String | Yes |
The media type of the request body.
Default value: "application/json" |
Request body fields
| Name | Type | Required | Description |
|---|---|---|---|
operator_ids[] |
Array | No |
Operator ID to assign to the Contact Center call. Only assigned operators will be eligible to receive the call. |
How to start integrating
- Add HTTP Task to your workflow definition.
- Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
- Click Test request to test run your request to the API and see the API's response.