PATCH /api/v2/callcenters/{id}

The call center's id.

Default value: "application/json"

The routing strategy that should be used when dialing operators.

Possible values:

• "mostskilled"
• "longestidle"
• "roundrobin"
• "fixedorder"
• "random"
• "simultaneous"

DTMF menu options.

The DTMF key associated with this menu item. (0-9)

The routing action type.

Possible values:

• "extension"
• "directory"
• "company_directory"
• "menu"
• "disabled"
• "message"
• "operator"
• "scripted_ivr"
• "voicemail"
• "department"
• "person"
• "bridge_target"

The type of the target that should be dialed.

Possible values:

• "contact"
• "contactgroup"
• "room"
• "callrouter"
• "channel"
• "staffgroup"
• "callcenter"
• "department"
• "office"
• "unknown"
• "user"
• "coachinggroup"

The ID of the target that should be dialed.

The action that should be taken if no operators are available.

Possible values:

• "extension"
• "directory"
• "company_directory"
• "menu"
• "disabled"
• "message"
• "operator"
• "scripted_ivr"
• "voicemail"
• "department"
• "person"
• "bridge_target"

The type of the Target that inbound calls should be routed to.

Possible values:

• "contact"
• "contactgroup"
• "room"
• "callrouter"
• "channel"
• "staffgroup"
• "callcenter"
• "department"
• "office"
• "unknown"
• "user"
• "coachinggroup"

Whether operators should be dialed on inbound calls.

The ID of the Target that inbound calls should be routed to.

The routing strategy that should be used when dialing operators.

Possible values:

• "mostskilled"
• "longestidle"
• "roundrobin"
• "fixedorder"
• "random"
• "simultaneous"

DTMF menu options.

The DTMF key associated with this menu item. (0-9)

The routing action type.

Possible values:

• "extension"
• "directory"
• "company_directory"
• "menu"
• "disabled"
• "message"
• "operator"
• "scripted_ivr"
• "voicemail"
• "department"
• "person"
• "bridge_target"

The type of the target that should be dialed.

Possible values:

• "contact"
• "contactgroup"
• "room"
• "callrouter"
• "channel"
• "staffgroup"
• "callcenter"
• "department"
• "office"
• "unknown"
• "user"
• "coachinggroup"

The ID of the target that should be dialed.

The action that should be taken if no operators are available.

Possible values:

• "extension"
• "directory"
• "company_directory"
• "menu"
• "disabled"
• "message"
• "operator"
• "scripted_ivr"
• "voicemail"
• "department"
• "person"
• "bridge_target"

The type of the Target that inbound calls should be routed to.

Possible values:

• "contact"
• "contactgroup"
• "room"
• "callrouter"
• "channel"
• "staffgroup"
• "callcenter"
• "department"
• "office"
• "unknown"
• "user"
• "coachinggroup"

Whether operators should be dialed on inbound calls.

The ID of the Target that inbound calls should be routed to.

Whether or not outbound calls from this call center get automatically recorded. Default is False.

Whether or not inbound calls to this call center get automatically recorded. Default is False.

Allow agents to stop/restart a recording during a call. Default is False.

Include a post-call wrap-up time before agents can receive their next call. Default is 0.

The Tuesday hours of operation. Default value is ["08:00", "18:00"].

Auto start Vi for this call center. Default is True.

Allow individual users to start and stop Vi during calls. Default is True.

Inbound calls should be answered within how many seconds. Default is 60.

Alert supervisors when the service level drops below how many percent. Default is 95%.

The Friday hours of operation. Default value is ["08:00", "18:00"].

The Monday hours of operation. To specify when hours_on is set to True. e.g. ["08:00", "12:00", "14:00", "18:00"] => open from 8AM to Noon, and from 2PM to 6PM. Default value is ["08:00", "18:00"].

The description of the call center. Max 256 characters.

[single-line only]

The name of the call center. Max 100 characters.

The time frame when the call center wants to receive calls. Default value is false, which means the call center will always take calls (24/7).

The Thursday hours of operation. Default value is ["08:00", "18:00"].

The Saturday hours of operation. Default is empty array.

The number of seconds to allow the group line to ring before going to voicemail. Choose from 10 seconds to 45 seconds. Default is 30 seconds.

Allow callers to request a callback when the queue has more than this number of calls. Default is 5.

Whether or not to allow callers to request a callback. Default is False.

Allow callers to exit the hold queue to voicemail by pressing one of the followings: [0,1,2,3,4,5,6,7,8,9,*,#]. Default is *.

Whether or not to let callers know their place in the queue. This option is not available when a maximum queue wait time of less than 2 minutes is selected. Default is True.

Maximum queue wait time in seconds. Choose from 30s to 18000s (3 hours). Default is 900s (15 min).

If all operators are busy on other calls, send callers to a hold queue. This is to specify your queue size. Choose from 1-1000. Default is 50.

Allow callers to request a callback when the queue has more than queue_callback_threshold number of calls by pressing one of the followings: [0,1,2,3,4,5,6,7,8,9,*,#]. Default is 9.

Whether or not to allow callers to be placed in your hold queue when no agents are available. Default is False.

Whether or not to allow existing calls to stay in queue after the call center has closed. Default is False.

Hold announcement interval wait time. Default is 2 min.

The Sunday hours of operation. Default is empty array.

The Wednesday hours of operation. Default value is ["08:00", "18:00"].