PATCH /api/v2/callcenters/{id}
Updates a call center by id.
Requires a company admin API key.
Rate limit: 1200 per minute.
Servers
- https://dialpad.com/
- https://sandbox.dialpad.com/
Path parameters
| Name | Type | Required | Description |
|---|---|---|---|
id |
Integer | Yes |
The call center's id. |
Request headers
| Name | Type | Required | Description |
|---|---|---|---|
Content-Type |
String | Yes |
The media type of the request body.
Default value: "application/json" |
Request body fields
| Name | Type | Required | Description |
|---|---|---|---|
routing_options |
Null | No |
Call routing options for this group. |
advanced_settings |
Null | No |
Configure advanced call center settings. |
tuesday_hours[] |
Array | No |
The Tuesday hours of operation. Default value is ["08:00", "18:00"]. |
voice_intelligence |
Null | No |
Configure voice intelligence. |
alerts |
Null | No |
Set when alerts will be triggered. |
friday_hours[] |
Array | No |
The Friday hours of operation. Default value is ["08:00", "18:00"]. |
monday_hours[] |
Array | No |
The Monday hours of operation. To specify when hours_on is set to True. e.g. ["08:00", "12:00", "14:00", "18:00"] => open from 8AM to Noon, and from 2PM to 6PM. Default value is ["08:00", "18:00"]. |
group_description |
Null | No |
The description of the call center. Max 256 characters. |
name |
Null | No |
[single-line only] The name of the call center. Max 100 characters. |
hours_on |
Boolean | No |
The time frame when the call center wants to receive calls. Default value is false, which means the call center will always take calls (24/7). |
thursday_hours[] |
Array | No |
The Thursday hours of operation. Default value is ["08:00", "18:00"]. |
saturday_hours[] |
Array | No |
The Saturday hours of operation. Default is empty array. |
ring_seconds |
Integer | No |
The number of seconds to allow the group line to ring before going to voicemail. Choose from 10 seconds to 45 seconds. Default is 30 seconds. |
hold_queue |
Null | No |
Configure how the calls are sent to a hold queue when all operators are busy on other calls. |
sunday_hours[] |
Array | No |
The Sunday hours of operation. Default is empty array. |
wednesday_hours[] |
Array | No |
The Wednesday hours of operation. Default value is ["08:00", "18:00"]. |
How to start integrating
- Add HTTP Task to your workflow definition.
- Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
- Click Test request to test run your request to the API and see the API's response.