GET /api/v2/wfm/metrics/agent
Returns paginated, detailed agent-level performance metrics.
Rate limit: 1200 per minute.
Servers
- https://dialpad.com/
- https://sandbox.dialpad.com/
Query parameters
| Name | Type | Required | Description |
|---|---|---|---|
end |
String | Yes |
UTC ISO 8601 timestamp (exclusive, e.g., 2025-02-23T00:00:00Z) |
emails |
String | No |
(optional) Comma-separated email addresses of agents |
ids |
String | No |
(optional) Comma-separated Dialpad user IDs of agents |
cursor |
String | No |
Include the cursor returned in a previous request to get the next page of data |
start |
String | Yes |
UTC ISO 8601 timestamp (inclusive, e.g., 2025-02-17T00:00:00Z) |
How to start integrating
- Add HTTP Task to your workflow definition.
- Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
- Click Test request to test run your request to the API and see the API's response.