POST /ticket_types
You can create a new ticket type.
📘 Creating ticket types.
Every ticket type will be created with two default attributes: default_title and default_description. For the
iconpropery, use an emoji from Twemoji Cheatsheet
Servers
- https://api.intercom.io
- https://api.eu.intercom.io
- https://api.au.intercom.io
Request headers
| Name | Type | Required | Description |
|---|---|---|---|
Content-Type |
String | Yes |
The media type of the request body.
Default value: "application/json" |
Intercom-Version |
String | No |
Possible values:
Default value: "2.12" |
Request body fields
| Name | Type | Required | Description |
|---|---|---|---|
category |
String | No |
Category of the Ticket Type. Possible values:
|
name |
String | Yes |
The name of the ticket type. |
description |
String | No |
The description of the ticket type. |
is_internal |
Boolean | No |
Whether the tickets associated with this ticket type are intended for internal use only or will be shared with customers. This is currently a limited attribute. Default value: false |
icon |
String | No |
The icon of the ticket type. Default value: "🎟️" |
How to start integrating
- Add HTTP Task to your workflow definition.
- Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
- Click Test request to test run your request to the API and see the API's response.