PUT /tickets/{id}
You can update a ticket.
Servers
- https://api.intercom.io
- https://api.eu.intercom.io
- https://api.au.intercom.io
Path parameters
| Name | Type | Required | Description |
|---|---|---|---|
id |
String | Yes |
The unique identifier for the ticket which is given by Intercom |
Request headers
| Name | Type | Required | Description |
|---|---|---|---|
Content-Type |
String | Yes |
The media type of the request body.
Default value: "application/json" |
Intercom-Version |
String | No |
Possible values:
Default value: "2.12" |
Request body fields
| Name | Type | Required | Description |
|---|---|---|---|
is_shared |
Boolean | No |
Specify whether the ticket is visible to users. |
snoozed_until |
Integer | No |
The time you want the ticket to reopen. |
ticket_attributes |
Object | No |
The attributes set on the ticket. |
ticket_state_id |
String | No |
The ID of the ticket state associated with the ticket type. |
assignment |
Object | No | |
assignment.assignee_id |
String | No |
The ID of the admin or team to which the ticket is assigned. Set this 0 to unassign it. |
assignment.admin_id |
String | No |
The ID of the admin performing the action. |
company_id |
String | No |
The ID of the company that the ticket is associated with. The unique identifier for the company which is given by Intercom. Set to nil to remove company. |
open |
Boolean | No |
Specify if a ticket is open. Set to false to close a ticket. Closing a ticket will also unsnooze it. |
How to start integrating
- Add HTTP Task to your workflow definition.
- Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
- Click Test request to test run your request to the API and see the API's response.