GET /api/v2/incremental/tickets/cursor
Returns the tickets that changed since the start time. For more information, see Exporting tickets in Using the Incremental Exports API.
This endpoint supports cursor-based incremental exports. Cursor-based exports are highly encouraged because they provide more consistent performance and response body sizes. For more information, see Cursor-based incremental exports in Using the Incremental Exports API.
Allowed For
- Admins
Sideloading
See Tickets sideloads. For performance reasons,
last_audits sideloads aren't supported.
Servers
- https://{subdomain}.{domain}.com
Query parameters
| Name | Type | Required | Description |
|---|---|---|---|
start_time |
Integer | No |
The time to start the incremental export from. Must be at least one minute in the past. Data isn't provided for the most recent minute. Required on the initial export request; not required on subsequent cursor-based pagination requests |
support_type_scope |
String | No |
Lists tickets by support type. Possible values are "all", "agent", or "ai_agent". Defaults to "agent" |
cursor |
String | No |
The cursor pointer to work with for all subsequent exports after the initial request |
How to start integrating
- Add HTTP Task to your workflow definition.
- Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
- Click Test request to test run your request to the API and see the API's response.