GET /api/v2/tickets/autocomplete

Returns tickets whose subject matches the value specified in the name parameter.

Allowed For

Servers

Query parameters

Name Type Required Description
source String No

If a field_id is provided, this specifies the type of the field. For example, if the field is on a "zen:user", it references a field on a user

name String No

The text used to match ticket subjects.

field_id String No

The id of a lookup relationship field. The type of field is determined by the source param

support_type_scope String No

Lists tickets by support type. Possible values are "all", "agent", or "ai_agent". Defaults to "agent"

How to start integrating

  1. Add HTTP Task to your workflow definition.
  2. Search for the API you want to integrate with and click on the name.
    • This loads the API reference documentation and prepares the Http request settings.
  3. Click Test request to test run your request to the API and see the API's response.