GET /api/v2/tickets/messaging/conversations/{conversation_id}/ticket
Returns the active ticket associated with the given Sunshine Conversations conversation id.
A ticket is considered active when it's open and the messaging session is still in progress. A ticket becomes inactive when any of the following occur:
- The ticket is closed
- An agent ends the messaging session
- A trigger ends the messaging session
Allowed For
- Agents with the
view_private_contentpermission
Servers
- https://{subdomain}.{domain}.com
Path parameters
| Name | Type | Required | Description |
|---|---|---|---|
conversation_id |
String | Yes |
The id of the Sunshine Conversations conversation. |
How to start integrating
- Add HTTP Task to your workflow definition.
- Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
- Click Test request to test run your request to the API and see the API's response.