GET /api/v2/tickets/{ticket_id}
Returns a number of ticket properties, but doesn't include the full comment thread. The initial comment is available in the ticket's description property. To retrieve all the ticket's comments, use List Comments.
Allowed For
- Agents
Servers
- https://{subdomain}.{domain}.com
Path parameters
| Name | Type | Required | Description |
|---|---|---|---|
ticket_id |
Integer | Yes |
The ID of the ticket |
Query parameters
| Name | Type | Required | Description |
|---|---|---|---|
include |
String | No |
Sideloads to include in the response. Accepts a comma-separated list of values. See Sideloading. |
reduced_payload_size |
Boolean | No |
When true, returns a reduced ticket payload (omits null custom fields). |
remove_duplicate_fields |
Boolean | No |
When true, removes duplicate custom field entries from the response. |
How to start integrating
- Add HTTP Task to your workflow definition.
- Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
- Click Test request to test run your request to the API and see the API's response.