Refund Policy

Fair refunds for self-serve teams

If you are unhappy with SimWorkflow, were charged by mistake, or forgot to cancel, contact us and we will review your request fairly.

Contact us with the email address on your SimWorkflow account, the charge you are asking about, and a short note explaining what happened.

You were just charged for the next billing period but meant to cancel.
You forgot to cancel for a few months and there has been no meaningful account usage since then.
You tried SimWorkflow, and it was not a good fit for your team.

You forgot to cancel a long time ago and there has been account activity during that period.
There was a service issue that significantly affected your ability to use SimWorkflow.
Your situation does not fit a full refund example, but a partial refund or credit would be fair.

If your situation does not match the examples above, contact us anyway. We will do our best to make a fair decision.

We may decline refund requests where there has been heavy usage, repeated refund requests, abuse, or activity that violates our Terms of Service.

This policy does not limit any rights you may have under applicable consumer laws.